Frequently asked, honestly answered.

Yes — the minimum order for delivery depends on your postal code and is shown at checkout. Pickup has no minimum.

Only until we confirm it. Email info@al-rai.es or call +34 631 411 867 and we'll do our best.

You'll receive an email confirmation within a few minutes of payment. You can also see live status under My Account → Orders.

No. You can checkout as a guest with just an email address.

Visa, Mastercard, Apple Pay, Google Pay (all processed by Stripe), Bizum, and cash on delivery.

Yes. After placing the order we'll send you the Bizum number and the order reference; once we confirm receipt, your order moves to confirmed.

Yes. Signed-in customers can tick 'Save this card' at checkout; saved cards are managed in the Stripe Customer Portal accessible from My Account.

Yes — your TicketBAI tax receipt is issued at the moment of delivery or pickup, from the shop's till. The web order confirmation is an order summary, not a tax receipt.

We deliver to Orio and surrounding postal codes. Enter your postal code in the zone picker to check coverage.

Fees depend on the postal code and are shown at checkout. Some zones have a free-delivery threshold.

Yes. Available time slots are shown at checkout and depend on the date you pick.

We'll contact you to reschedule. Repeated missed attempts may incur a second-attempt fee.

From our shop in Orio. The pickup address and opening hours are on the order confirmation.

Yes — for non-perishable goods you have a 14-day right of withdrawal. See the Returns page.

Article 103 TRLGDCU excludes goods that deteriorate rapidly from the right of withdrawal. We will still refund or replace fresh goods that arrive damaged or unsuitable.

We process refunds within 14 days of receiving the returned goods. Card refunds typically show in 2-5 business days.

Contact us within 48 hours with a photo. We'll replace or refund at no cost.

Use the Sign in link in the header. We use magic-link email authentication; no password needed.

Email info@al-rai.es from the address on the account. We confirm deletion within 30 days.

Only if you tick the marketing-opt-in box. You can unsubscribe from any marketing email or in your account settings.

Orders for the period required by tax law (6 years), your contact details while your account is active, and marketing consent records until you withdraw consent. See the Privacy Policy.

We tag each product with its origin and certification. Look for the 'Local' and 'Organic' chips on the catalogue.

Each product page lists allergens in line with EU Regulation 1169/2011. Contact us if any information is unclear.

Perishable goods are picked fresh; we aim to deliver with at least 2-3 days remaining on the use-by date.

We'll contact you and offer a substitute or refund the line item.